Refund Policy

Last updated: September 15, 2026

1. Overview

At StarWorld, we want you to be satisfied with your membership. This refund policy outlines the terms and conditions for refunds on membership purchases.

2. 7-Day Cooling-Off Period

You may request a full refund within 7 days of your membership purchase, no questions asked. To request a refund during this period, contact us at support@tokenizin.com.

3. Standard Refund Policy

After the 7-day cooling-off period, refunds are handled as follows:

• Level 1 (Free): No refund applicable as no payment was made.

• Level 2 (Standard): Refund may be granted if membership benefits were not delivered as described.

• Level 3 (Participatory): Refund may be granted subject to investment terms and conditions.

4. Refund Process

To request a refund:

• Contact us at support@tokenizin.com with your membership details

• We will review your request within 3 business days

• If approved, refunds are processed within 7 business days

• Refunds are issued to the original payment method

5. Non-Refundable Items

The following are not eligible for refunds:

• StarPOINTS that have been redeemed

• On-chain transactions that have been confirmed

• Services that have been fully delivered

• Referral rewards that have been earned

6. Dispute Resolution

If you are unsatisfied with our refund decision, you may escalate your complaint through:

• Email to support@tokenizin.com

• Mediation through our dispute resolution team

• Arbitration through the Indonesian Arbitration Board

7. Contact Us

For refund requests or questions about this policy, contact us at: