1. Services

The Company focuses on blockchain technology in tourism, entertainment, and hospitality. Services may include managing digital assets (including STARX where applicable), earning/redeeming StarPOINTS / StarXP at ecosystem merchants, browsing articles, peer-to-peer swaps, gift cards, memberships, venue entry, marketplace listings, and role programs. More functionality may be added at any time.

2. Updates to Terms

We may change these Terms in our sole discretion. Updated Terms are posted on the website or app (or otherwise communicated) and apply immediately unless stated otherwise. Continued use after a change constitutes acceptance. If you disagree, stop using the Services. We may change or discontinue Services with or without prior notice.

3. Eligibility

You must be at least the age of majority in your jurisdiction (StarWALLET baseline: 17+) and not prohibited by law. If you accept on behalf of an entity (e.g. Merchant or organisational Ambassador), you warrant you can bind that entity.

4. Account Registration & Security

You may need an Account (name, email, password, and other registration data) or wallet/social sign-in. Keep credentials confidential and notify us of unauthorised use. You are solely responsible for all activity under your Account. We may suspend or terminate Accounts for false information, non-compliance, or for any reason in our discretion without liability.

5. Identity Verification (KYC / AML)

You agree to provide information for identity verification and detection of financial crime. Access to Digital Asset purchase/transfer, withdrawals, and limits may depend on verification. We may request full name, address, phone, email, date of birth, government ID number, and bank account details. You authorise inquiries via third parties (credit, fraud, financial-crime agencies). Such checks should not adversely affect your credit rating. Post-transaction waiting periods and KYC for withdrawals may apply.

6. Digital Asset Transactions

We execute transactions based on your instructions. Review details carefully. We cannot guarantee counterparty identity. Broadcast transactions cannot be reversed. Pending over 24 hours — contact support. Email invitations to non-users may expire in 7 days with return of assets where supported. Confirmation pages are shown before orders — verify before Confirm.

7. Swap, Fees & Taxes

Eligible swap tokens and fees are as stated in-app (historical StarWALLET swap fee example: 10% on designated pairs — live UI controls). Network gas and transfer/withdrawal fees are your responsibility. Insufficient gas or mis-set fees may cause loss for which we are not liable. You alone assess and remit taxes unless law requires otherwise for a specific payment product.

8. Rewards, Merchants, Members & Ambassadors

• Review each merchant’s offerings and terms before transacting; StarPOINTS redemptions are irreversible

• Platform is not liable for merchant product quality or delivery — dispute with the merchant

• Merchants must honour valid offers and provide accurate listings/settlement data

• Ambassadors/promoters must use accurate, non-misleading claims; referral abuse may be suspended

• Members are bound by membership benefits/limits, Refund Policy, and Investment Disclosure where applicable

9. Content & Articles

Site Content is owned or licensed by us and protected by IP law. Articles are informational only — not investment advice. No endorsement of third-party links. We may modify or remove Content without notice. No commercial redistribution without prior written consent.

10. Third-Party Services

Third-party promotions or integrations are not endorsements. Availability may change without notice. If you grant a third party access to your Account/account, you remain fully responsible for their acts or omissions. Third-party push notifications require separate opt-in.

11. Account Deletion & Disable

Deleting an Account ends access to personal and transactional data in our database. Blockchain addresses and on-chain records cannot be erased. Withdraw funds before deletion — we are not liable for funds lost if you delete without withdrawing. Disable Account deactivates login immediately, retains data securely for up to one year for reactivation, then permanent loss of login access. Data is not used for normal operations while disabled.

12. Feedback & Push Notifications

Feedback is licensed to us on a perpetual, royalty-free, worldwide basis for any purpose including commercialisation. Push notifications are optional via app permissions or Settings.

13. Limitation of Liability

You are solely responsible for regularly reviewing communications we provide and for keeping registered contacts accurate and active. We are responsible for security of data we manage, collect (including via merchants), and store in our systems. You remain responsible for data not under our control, never submitted to us, or stored under your or a third party’s control.

We are not responsible for breaches not caused by our negligence or our-side leakage incidents; breaches by third parties collecting data not for our benefit; or your own negligence securing your data.

To the extent permitted by law, liability is limited to actual direct damages. We are not liable for third-party (including merchant) acts; bugs/errors; malware; delays/disruptions; or inability to use the Services — including special, indirect, or consequential damages. Digital assets remain speculative. We are not liable for irreversible chain txs, gas mis-sets, or funds lost to deletion without withdrawal, except where liability cannot be excluded.

Recovered from starpoints.io/terms-conditions (StarWORKS ecosystem) after IMG_4289–4291 were missing from the OCR set.

13.1 Indemnification

You agree to defend, indemnify, and hold us harmless from third-party claims arising from your violation of law or third-party rights, negligence or willful misconduct, improper use of the Services, or breach of these Terms.

14. Dispute Resolution & Governing Law

Escalate: (1) good-faith contact via support@tokenizin.com; (2) mediation through our dispute team; (3) arbitration under Indonesian Arbitration Board (BANI) rules (seat Bali/Indonesia, English) and/or exclusive jurisdiction of Indonesian courts under Indonesian law — without limiting mandatory consumer protections.

15. General Terms

These Terms (including the Privacy Policy) are the complete agreement and supersede prior understandings. Invalid provisions are severed. You may not assign without our written consent; we may assign freely. Terms bind successors and permitted assigns. You consent to electronic notices. Failure to enforce is not a waiver unless in writing signed by our authorised representative. English (U.S.) prevails over translations. Please print or save a copy for your records.

16. Contact

Questions: support@starworksglobal.com or support@tokenizin.com. Privacy: privacy@tokenizin.com · DPO: dpo@tokenizin.com · Rights form: /privacy-request.